Seller Settlement Policy

Activation

Withdrawals require a supported Nigerian bank account whose name is verified through Paystack, accepted seller terms and an active Paystack transfer recipient. Orderly stores masked account details and provider codes rather than a full reusable bank account number.

Calculation

Orderly’s sales commission is zero. When the seller absorbs Paystack’s fee, the provider deduction reduces seller proceeds. When the buyer pays it, checkout shows the calculated Paystack fee separately and the seller’s product proceeds are preserved. Each transaction retains its order amount, buyer fee, provider fee, vendor net and fee-rule snapshot. Any variance is not Orderly revenue.

Timing and status

Verified seller proceeds are held for the period shown in the finance dashboard before becoming available. A vendor may then request an automated transfer without Orderly admin approval. Paystack may return processing, success, failure or reversal; weekends, holidays, compliance review, bank downtime and provider processing can delay funds. A dashboard estimate is not a bank guarantee.

Holds, deductions and negative positions

• Refunds, reversals, chargebacks and duplicate credits.
• Suspected fraud, prohibited activity, identity mismatch or legal process.
• Provider fees and correction of calculation errors.
• Reasonable reserves for elevated dispute or non-fulfilment risk where permitted.

Bank changes and failed withdrawals

Sellers must keep bank details current and re-verify changes. Withdrawals are paused for 24 hours after a bank change. A failed or reversed transfer is restored to the available balance after Paystack reports a conclusive result. Orderly will not submit a second withdrawal while the first is inconclusive.

Statements and disputes

The finance dashboard shows held, available, in-progress and paid-out balances, zero Orderly sales commission and withdrawal history. Report an inconsistency with references and bank evidence within 30 days; this does not remove rights that cannot lawfully be limited.